Law Firm Survey

Please answer the following questions by checking the box of the answer that most closely reflects your experience, or providing a free form answer, if the question requires. At the end of the survey, you can add additional comments or questions.

What is your position at your firm?
   
Would you be willing to participate in follow up surveys or a telephone interview?
   YesNo
If your answer to the above question was yes, how would you prefer to be contacted (phone, email, regular mail, etc.)?
   
Do I have your permission to use your name and your law firm's name when discussing the results of this survey?
   YesNo
How many lawyers are there in your firm?
   
All of the attorneys and staff know what the vision/mission of our firm is (rate on a scale of 1 to 5)
   Less True - 1 2 3 4 5 - More True
Everyone in my firm consistently works toward the firm's vision and mission
   Less True - 1 2 3 4 5 - More True
The firm's business plan is aligned with the firm's mission
   Less True - 1 2 3 4 5 - More True
Our firm's internal communication is excellent
   Less True - 1 2 3 4 5 - More True
My firm has specific procedures in place which guide the manner in which each client engagement is handled
   Less True - 1 2 3 4 5 - More True
All of the attorneys in my firm are familiar with the firm's procedures
   Less True - 1 2 3 4 5 - More True
The firm's procedures are followed by all attorneys and staff
   Less True - 1 2 3 4 5 - More True
Meetings at my firm are conducted efficiently and effectively
   Less True - 1 2 3 4 5 - More True
Training and development of associates are high priorities for my firm
   Less True - 1 2 3 4 5 - More True
Our firm has well articulated recruitment and hiring procedures and standards
   Less True - 1 2 3 4 5 - More True
The associates in my firm have a clearly articulated responsibility to market
   Less True - 1 2 3 4 5 - More True
Client service is important to marketing
   Less True - 1 2 3 4 5 - More True
Our firm has a system in place to measure client satisfaction
   Less True - 1 2 3 4 5 - More True
Client satisfaction is measured following every engagement
   Less True - 1 2 3 4 5 - More True
My firm has a procedure in place to follow up on accounts receivable
   Less True - 1 2 3 4 5 - More True
Collecting on our accounts receivable is a challenge for my firm
   Less True - 1 2 3 4 5 - More True
Compensation structure is a challenge for our firm
   Less True - 1 2 3 4 5 - More True
Valuing non-billable time is a challenge for our firm
   Less True - 1 2 3 4 5 - More True
Marketing is a challenge for our firm
   Less True - 1 2 3 4 5 - More True
My firm has specific marketing goals for the next year
   TrueFalse
My firm has a written plan for reaching its yearly marketing goals
   TrueFalse
My firm has a written vision and/or mission statement
   TrueFalse
My firm has divested itself of clients or matters in order to remain focused on its mission
   TrueFalse
Our firm has specific articulated business goals for the next year
   TrueFalse
My firm has a written plan for reaching its business goals
   TrueFalse
The firm's business plan is reviewed or modified at least yearly
   TrueFalse
My firm does performance evaluations of associates at least yearly
   TrueFalse
The firm's partners undergo performance evaluations at least yearly
   TrueFalse
Individualized goal setting is included in all attorney performance evaluations
   TrueFalse
I often feel like I have too much work and not enough time to accomplish it
   TrueFalse
I delegate well
   TrueFalse
I handle only those tasks which require my specific expertise and delegate the rest to more junior attorneys or staff
   TrueFalse
Overall, I enjoy my job
   TrueFalse
How does your firm's management communicate its marketing plan to the rest of the firm?
   
How is the responsibility to participate in marketing activities communicated to the attorneys in the firm?
   
Are marketing responsibilities tied to compensation?
   YesNoSometimes
If so, how?
   
What percentage of the firm's lawyers know and can articulate the firm's goals?
   
What are the three biggest challenges facing your law firm right now?
   
What are the three most frustrating parts of the practice for you personally?
   
If your firm were to hire a consultant to help manage, market and/or build your practice, what specifically do you think your firm should look for in such a consultant?
   
Has your firm hired management or marketing consultants in the past?
   YesNo
If so, did you feel that your firm received full value for the services rendered by that consultant?
   YesNoSometimes
Why or why not?
   
Please feel free to comment further on any of your answers above, or any other management, marketing or practice building issues that you think are important but were not covered in this survey.
   
Do you have any comments about this survey or the questions contained in the survey?
   
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